We want you to have a great experience with our cheese. To that end, we use insulated shipping materials and ice packs, and we require FedEx 2Day shipping on all perishable orders. We also strongly recommend that you open your package immediately upon receipt and refrigerate your cheese until about an hour before serving (cheese should be served at room temperature).
If you are not happy with the condition of your cheese upon arrival, please notify us immediately and we will do our best to either refund or replace your order. We are not responsible for damaged or spoiled product due to the following:
Incorrect delivery address
Gifts to recipients who are unable to receive shipments (If you are sending cheese as a gift, we strongly recommend that you alert the gift recipient to their arriving shipment so that they are prepared to receive it).
If you have any questions about what your cheese should look and smell like, please CONTACT US.